Frequently Asked Questions

We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We also accept payment by PayPal, Google Pay, and Apple Pay. If you decide to use PayPal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@azureliving.co just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@azureliving.co, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Orders may take up to 14 to 21 working days. Due to Covid-19, some orders may take longer than expected which unfortunately is out of our control. We apologize for any delays but we will do our best to get your product to you as fast as possible! You can check your order status on our Track Order page.

We ship to most regions worldwide. If you are unsure, please send us an email at hello@azureliving.co and we will confirm as soon as possible!

Shipping costs for all products are a flat rate of $100 USD globally. We do offer FREE SHIPPING from time to time so keep your eye out for that!

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

*We are currently experiencing difficulties with some of our tracking logistics, which may affect order tracking. However, you can contact our Customer Service (hello@azureliving.co) and we will give you an update on where your order is as soon as possible!

Absolutely! All products are eligible for returns EXCEPT for the following:

• Products that are not in new and unopened condition
• Products that have been removed from their original packaging, stained, used, washed, torn, dented, discolored, damaged and/or with traces of fragrance or odours

The products must be in resalable condition, unused and undamaged with their original packaging fully intact. Azure Living Co. has full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns that we deem unfit for return.

Refunds

Requests for returns should be made within 30 days from the delivery date to be eligible. The refund will exclude fees paid for:

• Delivery
• Delivery Location
• Delivery Timing
• Staircase delivery

The stated above will be up to the purchaser to fulfill in the case of a refund.

Please contact our customer service team via hello@azureliving.co. Providing the return is within 30 days of delivery date and meets our return criteria, we will issue you with a return note by email. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@azureliving.co with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in resellable condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Azure Living takes pride in the professional workmanship of our products. We take great care to ensure the quality of our furniture to be free of defective materials and workmanship. However, we do understand that sometimes these things do happen. And with that, we provide 30 day Warranty periods, commencing from the date of delivery.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, Azure Living will repair or replace part(s), at Azure Living's option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, misuse of product, or a natural characteristic of the material used.

This Warranty is not transferable and any subsequent purchaser buys the product ‘as is’, is without the protection of the Warranty. The warranty does not cover products used for commercial purposes.

Subject to the availability of our logistic resources, the date and time of the pickup of the repair or exchange of the defective item will be allocated to you.

Any claims will have to be emailed to hello@azureliving.co attached with photos/videos of defects and order number.

1. Please provide a photograph of the whole item (the whole item should be visible in the photograph).
2. A close-up photograph of the defective area, or the area that requires servicing/repairs.

We will request for more details when required. If it is found to be a manufacturing defect, we will provide parts for repair or exchange of the product. Azure Living reserves the right to reject the claim if it is found that the claim is not resulting of manufacturing defect. 

• Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Azure Living furniture is damaged by using detergents, abrasives, or other harsh cleaning agents.
• Our furniture comes with warranties for up to 30 days on structural manufacturing defects.
• For natural wood products, colour, grain, and texture variations are natural characteristics of authentic wood surfaces and are evident in every piece of wood - making each piece unique. Natural wood products will exhibit unique grains, scars, knots, splits, and fissures.
• Slight variances in the delivered product's measurements is to be expected and is not considered a defect, especially for products that contains foam, wood, or springs in the materials.
• This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear , or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations, or pet damage.
• The warranty does not cover pest infestations introduced by external sources and/or existing infestations at the delivery address.
• We will not be liable for any damage to property or injuries from improper usage of furniture. For example, pushing a bulky furniture that is not designed for pushing (unless stated) may result in damage to property and injuries. Please take precautions such as having floor protectors when using or moving the furniture around. When in doubt, please contact our customer service team.
• All photos in this website are provided by the manufacturers and efforts are taken to ensure accurate representation of the products as possible. However, due to lighting or photo taking constraints, product's actual color may vary slightly from the photo. Sometimes it might be due to the different settings on your display screen. Different batches of productions might also vary slightly in dimensions or color. We cannot guarantee that the color you see accurately portrays the true color of the product.
• The warranty does not apply if the product is used outdoors with the exception of furnitures designed specifically for outdoor usage.
• Any product modification by consumer or other parties not authorised by Azure Living Co. will void this limited warranty.
• Azure Living's decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Azure Living's Co. sole discretion.
• Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
• This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour, and transportation charges.
• For servicing that is not covered under manufacturing defects warranty, charges start at $40 USD, and are subject to change depending on the items or parts which needs to be serviced. Azure Living Co. reserves the right to impose charges for additional materials if the required repair works involve the procurement of materials which are not available at the time of request.
• In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser. Any decision to repair or have part(s) replaced shall be at Azure Living's sole discretion.
• Azure Living Co. reserves the right to refuse further services under circumstances whereby it is determined by the company that the repeated efforts of the company and its staff are unable to meet the demands of a customer.