Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@azureliving.co. If your return is accepted, you will be required to ship the item back to our factory and you will be in charge of all shipping expenses. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@azureliving.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not provide exchanges for our products.
Refunds
1.1 You are entitled to a statutory cooling off period beginning from the date you placed your order online and ending 30 days after you received the goods. The following goods are excluded from this cooling off period:
- Clearance/As-is Products/Set offers
- Customized/made-to-order products
- Products that require on-site assembly
- Products that are NOT in new and unopened condition
- Products that have been removed from their original packaging, stained, used, washed, torn, dented, discolored, damaged, and/or with traces of fragrance or odours.
1.2 You must inform us in writing during the cooling off period that you are cancelling the contract (only e-mails made to hello@azureliving.co are accepted).
1.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.
1.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction.
1.5 If you have received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction.
1.6 Refunds will exclude fees paid for:
- Delivery
- Assembly
- Delivery Location
- Delivery Timing
- Staircase delivery
1.7 The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you. Goods must be in resalable condition, unused and undamaged with their original packaging fully intact. We have full discretion to decide if any item is in a condition suitable for return and reserve the right to reject any returns that we deem unfit.
1.8 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
1.9 Subject to the availability of our logistic resources, the date and time of the pickup of the item you wish to return will be allocated to you. Unless prior arrangements have been made with Azure Living Co., requests for returns made directly at our warehouse will not be accepted.
1.10 There will be a restocking fee at 15% of the price you paid for the item. You will be refunded the below amount:
Refunded Amount = Final Paid Price - Delivery Fee - Other Fees (If any) - Restocking Fee (15% of Final Paid Price)
If you decide to return/cancel an order or an item that has been purchased with a discount code applied, the amount refunded will be subject to the minimum spend of the discount code. This means that if the items returned bring the remaining total below the minimum spend of the discount code then the discounted amount will be deducted from the refund. For example, a $100 discount (with a minimum threshold spend of $1000 – excluding the delivery charge) will be removed if the returned product(s) brings the total order value below $1000.
1.11 Refunds for payments made via bank transfer or credit card will be made within seven (7) working days. Customers who have paid via credit card methods will be refunded via the original mode of payment. Refund of payments made via PayPal will be in accordance to PayPal’s refund policy.
Please check our Full Terms & Conditions for detailed refund policy