Shipping policy
1.1 All delivery services are provided by our third party service provider HMM and MSK.
1.2 The delivery fees are based on the delivery of one Order to a single address within Globally. Promotional delivery fees may apply at our discretion and may be withdrawn at any time before the Order is confirmed.
1.3 For deliveries, we will try our best to meet our 10-15 working day delivery, however, there may be times where we are unable to do so, and when this happens, we will contact you with updated delivery dates.
1.4 You shall inform us of any delivery restrictions or difficulty in accessing your property when you place an Order, and ensure that the relevant permissions are obtained from the building/residential management prior to the scheduled delivery date. If there are any deposits required to be paid to your building management before delivery, it will be arranged by you - our delivery courier and Azure Living Co. will not be obliged to do so. If our courier is denied reasonable access to your location (such as but not limited to having to physically transport the items a long distance away from the delivery location), additional fees will be applicable which will be advised on the spot, payable directly to our courier. If we are unable to deliver due to any difficulty in accessing your property, a re-delivery fee of $400 shall apply for the next delivery attempt. We are not obliged to complete the delivery of your Order prior to receiving payment of the re-delivery fee.
1.5 On delivery, it is your responsibility to examine the Product(s), check the condition of the packaging, ensure that the correct number of packages has been delivered and ensure that the product(s) delivered to you is free of defects. You will be asked to sign the proof of delivery to confirm this. If there are any issues, you should detail this accordingly on the proof of delivery. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.
1.6 Please make plans to be available to accept your delivery. If you are not available, there must be a person aged 18 years and above that is capable of receiving delivery on your behalf, and you agree that we can rely on such person's instructions as if they were your own. We are not obliged to verify that that person has been authorized by you to receive delivery of the Order. Our service providers are not permitted to leave any Product(s) that have not been signed for. In the event of an unsuccessful scheduled delivery, a re-delivery fee of $400 shall apply for the next delivery attempt. We are not obliged to complete the delivery of your Order prior to receiving payment of the re-delivery fee.
1.7 In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery date.
1.8 Before the delivery, please ensure that there is sufficient access and space for delivery and assembly and that any staircases and lifts providing access are suitable for the delivery. Please move objects which could be damaged during the delivery, such as lights, vases, pictures et cetera. If you require our courier to move the items around for you, if deemed possible by our team, additional charges will apply at $100 per item, subject to staircase delivery fees (If any).
1.9 Every effort will be made to deliver the Product(s) to your stipulated address, provided that it is safe and feasible to do so. If our service providers are of the view that it is unsafe to their personnel, to any other person or that any attempted delivery is likely to cause damage to the Product(s) or to the property at the stipulated address (including surrounding property) or that the delivery is deemed unfeasible, we reserve the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by within two weeks from the initial delivery date. Should delivery via staircase be deemed necessary and safe, additional charges will be as follows: $200 per item per storey. To keep to the day's delivery schedule, we also reserve the right to reschedule an alternative delivery date and time should the initial timing of delivery be unfeasible for a staircase delivery.
1.10 Our service providers will not use any specialized lifting equipment and/or remove any fixtures at the stipulated address (e.g. doors, windows, door frames etc.) in order to complete the delivery. If any of such equipment or removals is required, you must arrange these before the delivery takes place. Our service providers is not obliged to assemble delivered Product(s) unless you have placed an Order for assembly services. If you are concerned about possible damage to the Property (e.g. flooring etc.) during or after the delivery, please make sure you cover the property with protective sheets/ floor protectors.
1.11 Additional surcharges are applicable for selected locations. For more information on additional surcharges, please refer to our Delivery Policy.
1.12 To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. furniture is unable to fit into elevator, elevator unservicable upon delivery crew's arrival, refusal of elevator access by building management etc) we will assess at our own discretion the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.
1.13 Where multiple items have been ordered, we will endeavor to deliver them all together by the longest delivery time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
1.14 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.
1.15 Our delivery team will not install the new furniture in your home.
1.16 For items that fail to deliver within delivery time frame. please contact customer support at hello@azureliving.co.
1.17 We will not be responsible for any damage to your property if you fail to comply with this Delivery of Orders section.